Returns and Warranty

What is the return policy?

The general return policy process is to email CMA@SC430Mods.com within 30 days of receiving the product for unused and undamaged products. In all cases, refunds are not processed until the product has arrived back at SC430Mods for inspection. The following applies to MOST but not all products sold by SC430Mods:

FREE RETURN SHIPPING WITH A FULL REFUND FOR USA STATES AND TERRITORIES (Puerto Rico included for example).
FULL PRODUCT REFUND EXCEPT RETURN SHIPPING FOR INTERNATIONAL CUSTOMERS (INCLUDING CANADA). International customers are required to return the product at their own expense for items which aren't defective. If possible, discounted return shipping rates will be offered and deducted from your total refund amount as an option. SC430Mods doesn't have access to discounted shipping rates originating outside the USA in most countries. VAT / Import Duty if applicable is not collected by SC430Mods, so you will need to contact your local relevant authority for reimbursement availability.

Exceptions to the above policy include the following:

Expedited shipping costs above the cheapest option are not refunded. If you paid extra for shipping beyond the cheapest option, the difference will be deducted from your refund.
Items are expected to be returned in like new condition ready to be sold again.
Using an unreasonably large box to return a small item may result in your refund being reduced due to extra shipping costs.
Improperly packaging the item being returned in a way that results in shipping damage may result in your refund being reduced due to extra shipping costs.
Certain items (such as the Nav Kit Conversion) have specific policies (such as restocking fees for example) which limit the general return policy above and are listed on the item's product page.

What is the warranty included with your products?

We are very confident in the quality of our products and it's part of the company philosophy to ensure that your product is well covered for peace of mind to enjoy. Therefore, we are proud to offer what might very well be the most generous warranty terms available from any retailer of aftermarket car parts. In the case of a defect, the following warranty applies below:

Customers requiring warranty service are treated as the highest priority for items in or out of stock. We pull items from stock for warranty if needed instead of offering them for sale. If an item is currently out of stock, warrantied items will be fulfilled once available prior to being offered again for sale.

For the fastest resolution, please include your order number when contacting us via email or messenger.

USA all 50 states:

30 days free returns on non-customized items.
6 months of free exchange or repair.
6 additional months at of free exchange or repair with shipping at your expense

International:

30 days from the order date with free exchange shipping included (VAT / Import duty if applicable not included).
Another 5 months for only the cost of shipping (VAT/import duty if applicable not included).
6 additional months at 50% off current retail price with an exchanged or repaired unit (not including shipping) if still available for sale. VAT/import duty if applicable also not included.

No additional warranty coverage beyond 12 months from the original purchase date unless an item is replaced at 50% off during the last 6 month coverage period. If so, you will have an additional 6 months of free repair or exchange from the date the item is received, but shipping costs and any applicable VAT / import duty is not included.

In scenarios of free shipping coverage, the cheapest (so likely the slowest) way to ship will be used. If you prefer expedited shipping at your own expense, please let us know and we'll quote you the difference.

Installation / labor costs are not included or reimbursed under any scenario. The products are designed to be as easy to install as I can think of and assume DIY. Using a 3rd party installer is at your own discretion and risk, but does not affect the warranty regardless of whether you installed the item yourself or not.

Reasonable cosmetic imperfections are only covered within 7 days of delivery and only apply to items visible after installation. Defects from improper installation, alterations, accidental impact, and/or wear and tear are not included.

Any item with delivery confirmation by the shipping courier (USPS and others) are not covered for a lost replacement (package never arrived) if the shipping address we used matches the shipping address you provided. In a lost or stolen package scenario with delivery confirmation, we will first ask you to inquire with the shipping courier. We will assist with filing a claim if able, but the resolved outcome is out of our control and not guaranteed. In the case of a package returned to us, we will contact you about reshipment at your expense.

In the case that a package arrives in a damaged box, please take photos prior to opening the box so that we have the option to file a claim with the shipping company. Shipping damaged items are covered by warranty with free shipping included for the customer regardless of how it happened prior to delivery and you will not have to wait for the outcome.

All warranties apply to the original purchaser and are not transferrable.

Items under warranty may be provided as parts needed for repair or new/refurbished/used at the discretion of SC430Mods. Replacement items or parts which are not new will be free of any significant cosmetic imperfection for visible parts not hidden out of site post installation. Replacements of anything under warranty in the 1st or 2nd warranty period does not reset or extend the warranty coverage period. Replacement parts during the 1st, 2nd or 3rd warranty period are guaranteed within 15 days of arrival to be defect free or an additional replacement will be provided free at no shipping costs. Please email or message us within 15 days if you have an issue with a replacement item being defective. This warranty currently applies to all products listed.